Common Questions
Short answers on ordering, payment, delivery, sizing, problems with an order and garment care. If your question is not covered, email us.
The shop
Are you the business that used this domain before?
No. Driftwoods Clothing is an independent online shop that acquired driftwoodsclothing.com in 2026. An unrelated business that sold clothing under a similar name used the domain earlier; we are not affiliated with it and are not a continuation of it. We have no access to its orders, accounts, gift cards or events, so we are unable to help with them. More detail is on our About page.
Can I call or visit?
No. We operate online only, without a phone line or a walk-in location. Email reaches us, and every answer is given in writing.
Placing an order and paying
Do you keep printed stock?
No. Every item in the catalog is produced by our print partner after checkout; we hold no printed stock at all.
Which payment options are available?
PayPal, or a debit or credit card entered through PayPal’s guest checkout, which does not require a PayPal account. Payment is taken in U.S. dollars when the order is placed. Details are on our Payment Methods page.
Is sales tax added?
We do not currently collect sales tax at checkout. For orders delivered outside the U.S., any import duties or taxes are paid by the recipient on arrival.
Delivery
How long until my order arrives?
Production time plus carrier transit. The Shipping Policy has the full table for U.S. and international addresses, and each product page shows a dated estimate. Anything ordered past 12:00 PM (noon) Eastern Time counts from the next business day.
What are the shipping rates?
Rates by destination are listed in our Shipping Policy. The exact amount appears at checkout before you pay.
Is tracking included?
Yes. When the order leaves production, its tracking number arrives by email; the Track Order page then shows where the parcel is.
Choosing a size
Which measurements should I compare?
Every garment style is charted separately, in inches and centimeters, using flat measurements. Take a piece you already wear comfortably, lay it flat, measure it and compare. If you sit between two sizes, choose the bigger one for a looser fit. View the size chart
Problems with an order
An item arrived damaged or incorrect. What are the next steps?
Email us within 30 days of delivery, with your order number and a photo of the fault. Once approved, the choice is between a replacement and a full refund, and a refund is credited to your original card or account within 5–10 business days. See the Return & Refunds Policy
Do you accept returns for fit?
Not for fit alone. Every item is made for a single order, so we cannot take it back because you changed your mind or picked a size without the chart. If sizing is uncertain, email us before ordering and we will help.
Is there still time to edit or cancel?
Yes, for 6 hours after checkout, as long as printing has not begun. See the Cancellation & Modification Policy
Washing and care
How should a printed garment be washed?
Wash printed clothing inside out, in cold water, alongside similar colors, and leave bleach out of it. Hang it up or use the dryer’s low setting, and never iron directly on the print. Hawaiian shirts, jerseys and jackets do best washed cold and dried on a hanger. Wipe hats with a damp cloth. For mugs and tumblers, the care line on each listing applies.
Group and custom requests
Can you handle a group order or a custom design?
Email [email protected] with the design, the number of pieces and the date you need them. We will reply with what can be done and the time it would take, so you can decide before anything is ordered.
Other questions
Email [email protected]. We are available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time and answer within 24 hours on business days.
Last updated: October 14, 2026