Return & Refunds Policy

Every item is produced for a single order. This page explains when an item is replaced or refunded, which situations are not covered and how to make a claim.

1. Before your order is printed

Up to 6 hours after checkout, provided printing has not yet started, you may alter or cancel an order at no charge. The full terms are in our Cancellation & Modification Policy.

2. Time limit for a claim: 30 days

A claim must reach us no more than 30 days after the delivery date. If a parcel never arrives, those 30 days begin on the closing date of its delivery estimate.

3. Problems we put right

  • The item arrived damaged.
  • There is a production or print fault, for example a print that cracks or peels on arrival, or one that is crooked or blurred.
  • The design, color, size or product differs from your order confirmation.
  • The item plainly does not match the description on its product page.
  • Carrier tracking, or the carrier’s own investigation, shows the parcel went missing on its way to you.

We may need clear photographs of the item and of its shipping label to review a claim; once in a while, a short video as well.

4. Situations outside this policy

  • You changed your mind or no longer want the item.
  • The size was picked without consulting the size chart.
  • Slight color differences that come from a screen or device.
  • The item has been worn, washed or altered since delivery. (If a fault first shows up in the first wash and the care instructions were followed, the item remains covered.)
  • Items sent back before you have spoken to our support team.
  • Parcels that were undeliverable because of an address error at checkout.

Because every item is made for one order and has no second buyer, these cases fall outside the policy.

5. Decision and refund timing

Your first email is answered within 24 hours on business days; a decision on the claim follows within 2–3 business days. An approved claim leaves the choice to you: a full refund, or a replacement sent at no cost. Refunds are returned to the card or account used for payment within 5–10 business days; allow PayPal or your bank some extra days to show the credit. Most claims require nothing to be sent back. If we do need the item back, a prepaid return label is emailed to you, and postage for our error is never your expense.

6. Making a claim

  1. Write to [email protected]. Use “Order issue” as the subject and put the order number in the message.
  2. Describe the problem in a sentence or two, and attach one photograph of it and one of the shipping label.
  3. Say whether you would prefer a replacement or a refund.

Questions about a claim

Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Closed on weekends and on U.S. federal holidays.

Driftwoods Clothing
309 North Lee Jackson Highway
Haines City, FL 33844
United States
Email: [email protected]
Support hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
Closed on weekends and on U.S. federal holidays

Last updated: October 14, 2026