Cancellation & Modification Policy

An order can be altered or cancelled only until it is printed. This page lists what can be altered, how long you have and which details to send.

Editing an order

Details that can be edited

• Size, color or garment style
• The design, exchanged for another Driftwoods design at the same price
• The delivery address

Conditions that apply

• Your request must reach us no later than 6 hours after checkout, and before printing begins.
• After printing begins, the item itself is fixed. After dispatch, the address is fixed as well.
• Where an edit changes the price, we agree the new total with you first.

Full cancellation

If you cancel within 6 hours and before printing begins, we refund the full amount within 5–10 business days, using the same card or PayPal account as the order. From the moment printing begins, cancellation is no longer possible. Should the order then arrive damaged, faulty or incorrect, our Return & Refunds Policy still applies.

Reasons for the short window

Orders go to print shortly after checkout. Each item is made for one person, so it cannot be returned to stock or sold to someone else. The window is therefore short, and it closes as soon as printing starts.

What to include in your email

Email [email protected]. Put “Order change” or “Order cancellation” in the subject line and give us:

• The order number
• The full name used at checkout
• Precisely what should change, or a plain request to cancel

We answer every request by email. If no answer arrives within our reply window, look in your spam folder first, then write again.

Our contact details

Last updated: October 14, 2026