Order Tracking
Follow an order through production and transit, one logged stage at a time.
Where to find the order number
Your order number is printed in the confirmation email that arrives just after checkout, under a subject that starts with “Your Driftwoods Clothing order”. Account holders can also see it in My Account › Orders. When using the form below, enter the same email address you checked out with.
Look up an order
Order statuses explained
| Status | Meaning |
|---|---|
| Pending payment | Order placed; payment still outstanding. |
| Processing | Payment is complete and the item is being made and packed. |
| On hold | A detail needs confirming, such as the address or the payment. Please watch for an email from us. |
| Shipped / Completed | The order has left production and is with the carrier; your shipping confirmation email holds the tracking number. |
| Cancelled | Stopped before production began; any money paid has gone back to you. |
| Refunded | We have sent a refund to the payment method used at checkout. |
Time in production and in transit
Production time, carrier transit and the expected total for each destination are listed in our Shipping Policy.
A tracking number with no updates
Carriers usually record the first scan 24–48 hours after a label is printed. If 72 hours go by without any scan, send your order number to [email protected] and we will investigate.
When a parcel goes missing or arrives damaged
Write to us if tracking has stood still for 7 days, if a parcel is marked delivered but you cannot find it, or if the item arrived damaged. The limit is 30 days from delivery; for a parcel that never came, it runs from the closing date of its delivery estimate. We open a case with the carrier. If the carrier confirms the loss or the damage, you decide between a replacement and a full refund. The complete rules are in our Return & Refunds Policy.
Further help
Email [email protected], and expect an answer within 24 hours on business days.
Last updated: October 14, 2026